This Privacy Policy was last updated on March 5, 2025.

Flawless introduced itself to you and thanks you for joining the community. We, at Flawless (“Flawless,” “we,” “us”), respect your privacy and wishes that you get a clear understanding of how we collect, use and share the data about you. This Privacy Policy will include information about our data collection practices and will describe your rights with respect to your personal data.

This Privacy Policy shall apply by default when you visit or use Flawless websites, mobile applications, APIs, or related services (“the Services”). This Privacy Policy shall also be valid for prospective customers of our business and enterprise products.

By using the Services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, or any other agreement that governs your use of the Services, you should not use the Services. 

Table of Contents

1. What Data We Get
2. How We Get Data About You
3. What We Use Your Data For
4. Who We Share Your Data With
5. Security
6. Your Rights
7. Jurisdiction-Specific Rules
8. Updates & Contact Info

1. What Data We Get

We collect certain data from you directly, like information you enter yourself, data about your consumption of content, and data from third-party platforms you connect with Flawless. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. All data listed in this section is subject to the following processing activities: collecting, recording, structuring, storing, altering, retrieving, encrypting, pseudonymizing, erasing, combining, and transmitting.

1.2 SMS Messaging & Privacy

By opting into SMS communications from [Your Company Name], you agree to receive text messages regarding [type of messages, e.g., appointment reminders, account updates]. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP.

We do not share, sell, rent, or distribute your mobile opt-in information with any third parties or affiliates for marketing or promotional purposes.

For more information, please review our full Privacy Policy and Terms of Service below.

1.2 Data We Collect through Automated Means

When you access the Services (like browsing content), we collect certain information by automated means; such data entails: it was collected utilizing the server log files and tracking technologies, as outlined in the “cookie and other data collection tools” section. 

That information in collected is stored by us, and is associated with your account. 

1.3 Data From Third Parties

If you are a Flawless Business enterprise or corporate prospect, in addition to the information you submit to us, we may collect certain business contact information from third-party commercial sources. 

2. How We Get Data About You

We use cookies, web beacons, and other similar tracking technologies to collect the data we have already mentioned. Some of these tools allow you to opt out of data collection. 

2.1 Cookies and Data Collection Tools

Cookies and Data Collection Tools Cookies are small text files stored by your browser that we use to collect, store, and share the data about your activities across websites, including on Flawless. They allow us to remember things about your visits to Flawless, like caring for your preferred language to ease your usage of the site. We might also use clear pixels in the e-mails to track deliverability and open rates. 

Flawless and service providers acting on our behalf (like Google Analytics and third-party advertisers) employ server log files and automatic data collection tools such as cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (“Data Collection Tools”) when you access and use the Services. Data Collection Tools automatically track and collect certain System Data and Usage Data (detailed above in Section 1) when you make use of the Services. In certain circumstances, we connect information collected through such Data Collection Tools to other information that we collect, as described in this Privacy Policy.

2.2 Why We Use Data Collection Tools

Flawless uses the following kinds of Data Collection Tools for the indicated purposes: 

• Strictly Necessary: These Data Collection Tools give you the access to the site and the basic functionality (like logging in or accessing content), secure the site, protect against fraudulent login attempts, and detect and prevent abusive or unauthorized use of your account. These are required for the Services to work correctly, so if you disable them, some parts of the site may break or be unavailable. 
• Functional: These Data Collection Tools will remember data about your browser and preferences, provide additional site functionality, customize content for greater relevancy to you, and remember settings affecting the appearance and behavior of the Services (such as language and video playback volume level). 
• Performance: These Data Collection Tools help assess and improve the Services itself by providing data on usage and performance, no. of visits, traffic sources, or where an application was downloaded from. Such tools may assist us in testing different versions of Flawless to see preferred features or content among users and determine what email messages are being opened.
• Advertising: These Data Collection Tools are used to deliver appropriate advertisements (on the site and/or on other sites) according to things we know about you-likes the Usage and System data (as above in Section 1)-and things that ad service providers know about you according to their tracking data. The adverts can be based on your recent activity or your activity over time across other sites and services. We could provide these service providers, to help them serve personalized advertising, with encoded information of a form in which your email address is hashed and cannot be read by humans along with any content you have shared publicly on the Services.
• Social Media: These Data Collection Tools allow for social media integrations, such as sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes. 

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. Doing so may affect some or all of the Services you are able to use, and may also alter your experience and functionality thereof. To know about managing Data Collection Tools, please refer to Section 6.1 (Your Choices About the Use of Your Data) below.

3. What We Use Your Data For

We use your data for things ranging from providing our Services, communicating with you, troubleshooting, fraud and abuse protection, improvement and upgrades of our Services, analysis of usage of our Services, serving targeted ads, and such as required by law or necessary for safety and integrity. Your information is kept for as long as comfortable sufficient to meet the purposes for which it was collected.  

• The data we collect through your use of the Services are used to: Provide and administer the Services, including to facilitate students’ participation in educational content, issue completion certificates, display customized content, and facilitate communication among other users (Account Data; Shared Content; Learning Data; System Data; Usage Data; Approximate Geographic Data); 
• Process payments to instructors and other third parties (Student Payment Data; Instructor Payment Data); 
• Process your requests and orders for educational content, products, specific services, information, or features (Account Data; Learning Data; Student Payment Data; System Data; Communications and Support); 
• Communication with you about your account includes: 
  • your questions and expectations; administrative messages and information (which may include instructor, student, or teaching assistant messages or notifications about changes to our Service and updates to our agreements); 
  • the progress of courses and related information about rewards programs, new services, new features, promotions, newsletters, and instructor-created content available via email or text message (you can opt out at any time); 
  • Push notifications to provide updates and other relevant messages sent to your wireless device (you can manage the notifications from the “options” or “settings” page of the mobile application). 
• Manage your account and account preferences and customize your experience (Account Data; Learning Data; Student Payment Data; Instructor Payment Data; System Data, Usage Data, Cookie Data); 
• Facilitate the technical functioning of the Services, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse (Account Data; Student Payment Data; Instructor Payment Data; Communications and Support; System Data; Approximate Geographic Location); 
• Verify instructors’ identities (Account Data; Instructor Payment Data); 
• Solicit feedback from users (Account Data; Communications and Support); 
• Market products, services, surveys, promotions (Account Data; Learning Data; Sweepstakes, Promotions, and Surveys; Usage Data; Cookie Data); 
• Market Subscription Plans to prospective customers (Account Data; Learning Data; Cookie Data); 
• Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers (Account Data; Data About Your Accounts on Other Services; Usage Data; Cookie Data); 
• Identify unique users across devices (Account Data; System Data; Cookie Data); 
• Tailor advertisements across devices (Cookie Data); 
• Improve our Services and develop new products, services, and features (all data categories), including through using AI consistent with the Instructor GenAI Policy (Instructor Shared Content); 
• Analyze trends and traffic, track purchases, and track usage data (Account Data; Learning Data; Student Payment Data; Communications and Support; System Data; Usage Data; Approximate Geographic Data; Cookie Data); 
• Advertise the Services on third-party websites and applications (Account Data; Cookie Data); 
• As required or permitted by law (all data categories); or 
• As we otherwise determine in our sole discretion to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.
• SMS Communications: By providing your mobile number and opting in, you agree to receive SMS messages from Flawless. Message and data rates may apply. Messaging frequency may vary. Reply STOP to opt out, or HELP for support. Messages may include appointment reminders, customer support updates, or service notifications.

We may process your inputs into the AI Assistant chatbot or other generative artificial intelligence (GenAI) features using GenAI in order to respond to your question or request, but we do not use your personal data to train or fine tune GenAI models.

4. Who We Share Your Data With

We share some of your data with instructors, other students, companies that help us, our partners, and advertising companies to promote our services. We may also share your data for security reasons, legal reasons, or during company changes. Additionally, we can share data in other ways if it doesn’t identify you or if you agree.

SMS Opt-In Data: If you choose to receive SMS messages from us, please note that **we do not share, sell, rent, or distribute your mobile opt-in information with any third parties or affiliates for marketing or promotional purposes**. Your mobile information is used solely to provide the services and communications you have requested. You may opt out at any time by following the instructions provided in each message.

If you choose to receive SMS messages from us, please note that we do not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties or affiliates for their marketing purposes. Your mobile information is used solely to provide services and communications you have requested. You may opt out of receiving SMS messages at any time by following the instructions provided in each message.

We may share your data in these situations as explained in this Privacy Policy:

• With Your Instructors: We share data about you (except your email) with instructors to help them improve their content for you and other students. This may include your country, browser language, device settings, how you found us, and your activities on our site, like the courses you’re in. Your email will not be shared with instructors.
• With Other Students and Instructors: Depending on your settings, your shared content and profile information may be visible to other students and instructors. If you ask a question to an instructor or teaching assistant, your name and information may also be visible.
• We share your data with other companies that help us provide our services, like processing payments, preventing fraud, and marketing. These companies can access your personal data but can only use it as we tell them to.
• We may also share your data with our affiliated companies that help us offer our services.
• We have partnerships with other websites to promote our services, and we may share your data with these partners based on your location.
• If you take a course for continuing education, we might share your information with the organization that gives you the credit if they ask for it.
• Social media features in our services may collect information like your IP address and page visits, and they are governed by the privacy policies of those social media companies.
• We may share your data to run promotions and surveys you choose to enter, as needed by law or according to the rules of the promotion.
• If we start using ads in the future, we might share some data with advertisers to show ads that match your interests. You can learn more about your choices regarding ads in a later section. If you opt out, you will still see general ads.
• We may share your information with other people for security and legal reasons if we believe it is necessary. This could happen if:
  1. A court or government asks for it.
  2. We need it for a legal request like a subpoena or warrant.
  3. We need to enforce our rules and policies.
  4. We have to stop or investigate fraud or legal issues.
  5. We believe it is necessary to protect people or property from harm.
  6. We need to share information with our legal and auditing team to follow our privacy rules.
  7. The law requires or allows us to share it.
• If our company is sold or merged, we may also share your information with the new owners during the process. 
• We can use or share data that is grouped together or does not identify you for any reason. 
• If you agree, we can share your data with others outside of this privacy policy.

If you visit third-party websites, their privacy policies will apply to your information.

5. Security

We use the right security based on the kind and importance of the data we store. There is always a chance of someone getting in without permission, so it’s very important to keep your password safe. If you think someone has accessed your account without permission, please reach out to us.

Flawless takes steps to keep your personal data safe from unauthorized access, changes, sharing, or destruction. These steps depend on the type and importance of the data. However, no system can be completely secure, so we can’t promise that your messages to Flawless or any information you give us will be free from unauthorized access by others. Your password is a key part of our security, and it’s your job to keep it safe. Don’t share your password with anyone, and if you think your password or account is at risk, change your password right away and contact our Support Team for help.

6. Your Rights

You have certain rights surrounding the use of your data. This includes your ability to opt-out of promotional emails, cookies, and collection of your data supported by certain third parties. You can update or terminate your account from within our Services. You may also contact us for individual rights requests about your personal data. Parents who believe we have inadvertently collected personal data of our child under the age must contact us to help delete that information. 

6.1 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data that Flawless collects and maintains as follows: 

• To update data you provide directly, go ahead and log in to your account, and update it any time. 
• To terminate your account:
• For students, go to your profile settings page and follow the steps detailed here. 
• For instructors, follow the steps as detailed here. 
• If you have any issues terminating your account, do not hesitate to contact our Support Team. 
• Please take note: even after termination of your account, some or all of your data may still be visible to others. This includes, without limitation, any data that has been: a) copied, stored, or disseminated by other users (including comments on content); b) shared or disseminated by you or others (including in content you share); or c) posted to a third-party platform. Even after termination of your account, we retain your data for as long as we have some legitimate purpose underlying such retention; we may retain and disclose after termination that data as might legally be required in assisting us with lawful occasions such as settling disputes or administering our contracts.
• You may submit a request for access to, amendment of, or deletion of your personal data by submitting our online form here or instead emailing them to privacy@Flawless.com or writing to us at Flawless, Attn: Privacy/Legal Team, 5900 Balcones Drive, STE 100, Austin, Texas 78731. Please allow us 30 days to respond. For your own protection, we might require that the request be sent from the applicable email address associated with your account and may have to verify your identity to honor that request. Note that we may retain some information when we have legitimate grounds to so do, including but not limited to cases of record-keeping in compliance with regulations and also to finalize transactions. 

6.2 Our Policy Concerning Children

We recognize the privacy interests of children. We encourage parents and guardians to take an active role in their children’s online activities and interests. Children below the age of 18 that have reached the required age to consent to use online services in the place that they live (for example: 13 in the US or 16 in Ireland) may not set up an account, but their parent or guardian may set up an account on their behalf so as to help them gain access to appropriate content. Children younger than the required age to consent to the use of online services may not use the Services. If we learn that we have inadvertently collected personal data from a child under those ages, we will take reasonable steps to delete it. 

If parents believe that Flawless may have collected personal data from a child under the applicable age, they can submit a request to remove it to privacy@Flawless.com. 

7. Updates & Contact Info

Every time the Privacy Policy is changed, we will duly inform users, be it via email, in-service notice, or any means required by the law. Such changes will come into effect on the date of their posting. Should you have any questions, concerns, or disputes, you can reach us via e-mail or through postal mail. 

7.1 Modifications to This Privacy Policy

This Privacy Policy will be periodically amended from time to time. In case material changes are made to this Privacy Policy, we’ll notify users via email, through a notification posted on the Services, or as required by applicable law, while summarizing the main aspects of those changes. Unless otherwise stated, modifications will take effect from the date on which they are posted. 

By continuing to use the Services after the effective date of any change, you are deemed to have accepted and agreed to comply with and be bound by the revised Privacy Policy, and such revised Privacy Policy supersedes all prior existing Privacy Policies.

7.2 Interpretation

Any terms defined in this Policy with Capital Letter should have the meanings specified in Flawless’s Terms of Use. Any version of this Privacy Policy in other languages is only for your convenience, in the event of a conflict with a non-English version; you agree that the English version shall prevail. 

7.3 Questions

Any questions, concerns, or disputes regarding our Privacy Policy may be directed to our privacy team (including our Data Protection Officer) at privacy@Flawless.com. You may also send postal mail to us at Flawless, Attn: 5900 Balcones Drive, STE 100, Austin, Texas 78731

FAQs

1.What types of courses does Flawless offer?

Flawless provides a diverse range of courses across various subjects, including technology, business, the arts, and personal development.

2.Are the courses suitable for beginners?

Yes, many courses are designed for beginners, while others cater to intermediate and advanced learners. Each course description specifies the intended skill level.

3.How can I enroll in a course?

To enroll, create an account on the Flawless platform, browse the course catalog, select your desired course, and follow the enrollment instructions.

4.What is the pricing structure for courses?

Course pricing varies depending on the content and duration. Some courses may be free, while others require a one-time payment or subscription.

5.Do I have lifetime access to the courses I enroll in?

Yes, upon enrollment, you receive a lifetime access license to the course content, allowing you to revisit the material at any time.

6.Can I access course materials offline?

Currently, course materials are accessible online through the Flawless platform. Offline access options may vary by course.

7.Is there a refund policy if I’m unsatisfied with a course?

Flawless offers a refund policy within a specified period after enrollment. Refer to the platform’s refund policy for detailed information.

8.How can I contact support if I have issues with a course?

For assistance, reach out to Flawless’s customer support through the contact options provided on their website.

9.Do I need to meet any requirements to join courses? 

Some courses may require you to meet certain conditions, which you can find in the course details. Make sure you meet these before signing up.

10.Do courses include assessments or certifications?

Many courses offer assessments to test your knowledge and provide certifications upon successful completion. Details are available in the course information.